Privacy Policy

Last Updated: September 9, 2026

DivineDuas (“DivineDuas,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using DivineDuas.ca.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when we may share it, how cookies and advertising technologies may be used, and some of the choices available to you.

By using DivineDuas.ca or purchasing products from us, you acknowledge that you have read this Privacy Policy.

1. Who We Are

DivineDuas is an online store operated from Ontario, Canada.

Business Name: DivineDuas
Website: DivineDuas.ca
Email: divineduas@gmail.com

For privacy-related questions or requests, please contact us using the information above.

2. What Personal Information We Collect

Depending on how you use DivineDuas.ca, we may collect information such as:

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Mailing address

• Shipping address

• Billing address

Order Information

When you purchase from us, we may collect information necessary to process your order, such as:

• Products purchased

• Order number

• Order date

• Shipping information

• Billing information

• Personalization or customization information

• Order history

Account Information

If our website allows customer accounts, we may collect information associated with your account.

Communications

If you contact us, we may retain information contained in your communication, including your email address and the contents of your message.

Marketing Information

If you voluntarily subscribe to our newsletter or promotional communications, we may collect your email address and information about your subscription preferences.

Website and Technical Information

When you visit DivineDuas.ca, certain technical information may be automatically collected by our website, hosting provider, analytics services, advertising services, or other third-party technologies.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate geographic information

• Date and time of visits

• Website interactions

• Cookies and similar identifiers

• Advertising identifiers

• Other technical information

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Processing payments

• Shipping products

• Communicating about orders

• Providing customer support

• Responding to questions

• Processing returns and refunds

• Personalizing products according to customer instructions

• Maintaining customer records

• Improving our website

• Understanding website usage

• Measuring advertising and marketing performance

• Preventing fraud and abuse

• Maintaining website security

• Sending promotional communications where legally permitted

• Displaying and measuring advertising

• Managing contests, promotions, or giveaways

• Meeting legal and regulatory obligations

• Protecting our legal rights

• Other purposes reasonably connected with the purposes described above

We will not use personal information for unrelated purposes without appropriate authorization or as otherwise permitted or required by law.

4. Email Marketing

If you voluntarily subscribe to DivineDuas marketing communications, we may use your email address to send information such as:

• New products

• New collections

• Promotions

• Discounts

• Special offers

• Educational content

• DivineDuas news and updates

Commercial electronic messages will be sent in accordance with applicable Canadian anti-spam requirements.

Every applicable promotional email will provide an appropriate method for unsubscribing.

You may unsubscribe at any time by using the unsubscribe link contained in our promotional emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional messages necessary to complete or manage an order.

5. Cookies and Similar Technologies

DivineDuas.ca may use cookies, pixels, web beacons, local storage, and similar technologies to help operate, secure, analyze, advertise, and improve the website.

These technologies may be used for purposes such as:

• Remembering preferences

• Maintaining shopping-cart functionality

• Understanding website traffic

• Measuring website performance

• Measuring advertising performance

• Preventing fraud

• Improving website functionality

• Supporting marketing or advertising activities

• Providing relevant website features

• Delivering or measuring personalized or non-personalized advertising

Some cookies and similar technologies may be placed or read by third-party service providers, including advertising and analytics providers.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where legally required, we will request appropriate consent before using cookies or similar technologies for purposes requiring consent.

6. Google AdSense and Google Advertising

DivineDuas.ca may use Google AdSense and other Google advertising services to display advertisements on our website.

Google and its advertising partners may use cookies, web beacons, IP addresses, device identifiers, or similar technologies to collect information about visitors and to help serve, personalize, measure, and report advertising.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's prior visits to DivineDuas.ca or other websites.

Google's use of advertising cookies may enable Google and its partners to serve advertisements based on a user's visits to DivineDuas.ca and/or other websites on the Internet.

Advertising may be personalized based on information such as a user's interests, previous interactions, browsing activity, or other permitted signals. Depending on the user's location, applicable consent choices, and available advertising settings, advertisements may instead be served on a non-personalized basis.

Google may collect and use information in connection with advertising according to its own policies.

For information about how Google uses data when publishers use Google's advertising services, visitors may review:

How Google uses information from sites or apps that use its services:
https://policies.google.com/technologies/partner-sites

Users may manage or opt out of certain personalized advertising through Google's advertising settings:

Google Ads Settings:
https://adssettings.google.com/

Users may also learn more about controlling certain third-party advertising technologies through industry resources such as:

Your Online Choices:
https://www.youronlinechoices.com/

Nothing in this Privacy Policy guarantees that all advertising displayed on DivineDuas.ca will be personalized.

Google may also use information collected through its advertising technologies for purposes described in Google's own privacy policies.

7. Google Analytics and Measurement

Where enabled, DivineDuas.ca may use Google Analytics or other analytics and measurement services to understand how visitors use our website.

These services may collect information such as:

• Pages visited

• Traffic sources

• Device information

• Browser information

• Approximate geographic information

• Time spent on pages

• Website interactions

• Referral information

• Other technical or aggregated information

Analytics information helps us understand website performance, improve the customer experience, and measure marketing effectiveness.

Where applicable, information collected through analytics services may also be used in connection with advertising or advertising measurement, subject to applicable consent requirements and platform policies.

8. Advertising and Marketing Partners

DivineDuas may work with third-party advertising, marketing, analytics, and technology providers.

These providers may use cookies, pixels, web beacons, IP addresses, device identifiers, or similar technologies to:

• Display advertisements

• Measure advertising performance

• Understand website traffic

• Measure conversions

• Prevent fraudulent activity

• Provide reporting

• Improve advertising relevance

• Support remarketing or interest-based advertising where permitted

Third-party advertising providers may collect information about a user's activities on DivineDuas.ca and other websites.

The availability and use of personalized advertising may depend on the user's location, consent choices, browser settings, and the policies of the applicable advertising provider.

9. European Economic Area, United Kingdom and Switzerland

Visitors located in the European Economic Area (EEA), United Kingdom, or Switzerland may be subject to additional privacy and consent requirements.

Where required, DivineDuas and its advertising partners may request consent before:

• Using cookies or similar technologies;

• Using personal information for personalized advertising;

• Measuring advertising or website activity; or

• Sharing information with advertising partners for purposes requiring consent.

Where Google AdSense is used to serve advertising to visitors in the EEA, UK, or Switzerland, Google may require publishers to use an appropriate Google-certified Consent Management Platform (CMP) and comply with Google's applicable consent requirements.

Visitors may be provided with choices regarding cookies, personalized advertising, and participating advertising partners.

Where applicable, visitors may later withdraw or change their consent through the available privacy or cookie settings.

Google's current publisher requirements for EEA, UK, and Switzerland traffic are described in Google's EU User Consent Policy documentation.

10. Analytics

We may use analytics services to understand how visitors interact with DivineDuas.ca.

Analytics information may include:

• Pages viewed

• Traffic sources

• Device information

• General geographic information

• Time spent on pages

• Website interactions

• Other aggregated or technical information

Analytics information helps us understand which areas of our website are useful and where improvements can be made.

11. Payment Processing

Payments made through DivineDuas.ca may be processed by third-party payment providers.

When you make a payment, your payment information may be transmitted directly to the applicable payment processor.

DivineDuas does not intentionally store complete payment-card information on its own systems unless specifically stated otherwise.

Payment processors may collect and process information according to their own privacy policies and terms.

12. Shipping Providers

To fulfill an order, we may provide relevant customer information to shipping carriers and delivery providers.

This may include:

• Name

• Shipping address

• Telephone number, where necessary

• Email address, where necessary

• Order or tracking information

This information is shared only to the extent reasonably necessary to fulfill or manage the shipment.

13. Service Providers

We may use third-party companies and service providers to help operate DivineDuas.ca.

These providers may assist with:

• Website hosting

• Payment processing

• Shipping

• Email delivery

• Email marketing

• Analytics

• Advertising

• Website security

• Customer support

• Technology services

These providers may have access to personal information only as reasonably necessary to perform services for us or as otherwise permitted by law.

14. Etsy Reviews and Testimonials

DivineDuas may display selected customer reviews, testimonials, ratings, photographs, or other feedback originally submitted through our Etsy shop or other publicly available platforms.

These testimonials may be displayed on DivineDuas.ca to provide prospective customers with information about customer experiences with our products and services.

Where we display an Etsy review or testimonial, we may include information that was publicly displayed with the review, such as:

• The reviewer's displayed name or username;

• The review text;

• The star rating;

• The product reviewed; and

• A photograph or other content that was publicly associated with the review, where applicable.

We do not intentionally publish private information such as a reviewer's email address, private Etsy messages, payment information, or shipping address as part of a testimonial.

Etsy states that reviews and certain associated public profile information may be publicly displayed on Etsy and may also be shared on other platforms and indexed by search engines.

If you believe a testimonial displayed on DivineDuas.ca contains personal information that should not be displayed, or if you would like us to review or remove a testimonial where appropriate, please contact us at:

divineduas@gmail.com

We may also use customer testimonials that are voluntarily provided directly to DivineDuas, subject to applicable permissions and privacy requirements.

15. User-Submitted Content

If you voluntarily submit photographs, reviews, testimonials, comments, suggestions, or other content to DivineDuas, you represent that you have the right to provide that content.

You should not submit content that:

• Violates another person's intellectual-property rights;

• Contains unlawful or harmful material;

• Contains confidential personal information belonging to another person;

• Is misleading or fraudulent; or

• Violates applicable laws.

Where appropriate, DivineDuas may use voluntarily submitted testimonials, reviews, photographs, or other content for legitimate business and promotional purposes, subject to applicable law and any permissions required.

16. Legal Requirements

We may collect, use, preserve, or disclose personal information where reasonably necessary to:

• Comply with applicable laws;

• Respond to lawful requests from government authorities;

• Protect our rights or property;

• Investigate suspected fraud or abuse;

• Enforce our Terms and Conditions;

• Protect the safety and security of our website, customers, or others; or

• Meet other legal obligations.

17. Business Transfers

If DivineDuas is involved in a merger, sale, reorganization, financing, acquisition, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will be handled in accordance with applicable privacy requirements.

18. International Processing and Transfers

Some third-party service providers used by DivineDuas may process or store information outside Canada.

As a result, personal information may be subject to the laws of another country and may be accessible to government authorities in that jurisdiction where permitted by law.

We take reasonable steps to select service providers and handle personal information in accordance with applicable privacy requirements.

19. How We Protect Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against risks such as:

• Unauthorized access

• Loss

• Theft

• Disclosure

• Alteration

• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information through unsecured email or website forms.

20. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions

• Providing customer service

• Maintaining appropriate business records

• Resolving disputes

• Preventing fraud

• Meeting tax, accounting, legal, or regulatory obligations

• Protecting our legal rights

When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

21. Accessing and Correcting Your Personal Information

Depending on applicable privacy legislation, you may have rights to request access to personal information we hold about you and to request correction of inaccurate or incomplete information.

If you would like to make a privacy request, contact:

divineduas@gmail.com

We may need to verify your identity before processing certain requests.

22. Withdrawing Consent

Where we rely on consent to collect, use, or disclose personal information, you may withdraw your consent subject to legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services.

For example, unsubscribing from marketing emails will stop promotional communications but will not necessarily prevent us from retaining information needed to process an existing order or comply with legal obligations.

Where applicable, visitors may also be able to withdraw or change consent to advertising cookies or personalized advertising through the privacy or cookie settings provided on the website.

23. Marketing Preferences

You can unsubscribe from DivineDuas promotional emails at any time by using the unsubscribe link provided in the email.

You may also contact us directly to request removal from applicable marketing communications.

Please note that it may take a reasonable amount of time to process an unsubscribe request.

24. Children's Privacy

DivineDuas.ca is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children for the purpose of creating accounts or sending targeted marketing.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate steps where required.

25. Third-Party Websites

DivineDuas.ca may contain links to third-party websites, including social-media platforms, payment providers, shipping services, advertising services, Etsy, or other websites.

Once you leave DivineDuas.ca, your use of those websites is governed by their own privacy policies and terms.

DivineDuas is not responsible for the privacy practices of third-party websites.

26. Advertising and Privacy Choices

Depending on your location and applicable law, you may have choices regarding:

• Cookies

• Personalized advertising

• Analytics

• Marketing communications

• Certain data-sharing practices

You may manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on DivineDuas.ca.

You may also manage certain Google advertising preferences through Google's advertising settings:

https://adssettings.google.com/

Google provides additional information about how it uses information from websites that use its services:

https://policies.google.com/technologies/partner-sites

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to technology

• Changes to third-party services

• Changes to advertising or analytics services

• Changes to privacy practices

• Changes to applicable legal requirements

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

28. Contact Us

If you have questions about this Privacy Policy or how DivineDuas handles personal information, please contact us:

DivineDuas
Website: DivineDuas.ca
Email: divineduas@gmail.com

Last Updated: September 9, 2026