Terms and Conditions

Last Updated: September 9, 2026

Welcome to DivineDuas.ca (“DivineDuas,” “we,” “us,” or “our”). These Terms and Conditions govern your use of the DivineDuas.ca website and your purchase of products through our online store.

By accessing or using DivineDuas.ca, placing an order, or purchasing our products, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order.

Please read these Terms and Conditions carefully before making a purchase.

1. About DivineDuas

DivineDuas is an online store offering Islamic and Shia Muslim products, gifts, prayer accessories, home décor, educational materials, and related products.

Our products are intended for customers who wish to purchase Islamic, Shia, Quranic, devotional, educational, and gift items for personal use or gifting.

Our website is operated from Ontario, Canada.

Business Name: DivineDuas
Website: DivineDuas.ca
Email: divineduas@gmail.com

2. Acceptance of These Terms

By visiting DivineDuas.ca, creating an account, placing an order, subscribing to our communications, or otherwise using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

These Terms apply to all visitors, customers, and other users of the website.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective when posted on this page.

Your continued use of DivineDuas.ca after changes are posted constitutes acceptance of the revised Terms.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, materials, colours, and other product information displayed on DivineDuas.ca are accurate and up to date.

However, minor differences may occur due to:

• Differences in computer, phone, or tablet screens

• Photography and lighting conditions

• Manufacturing variations

• Natural variations in materials such as wood, stone, beads, or other natural products

• Handcrafted or individually produced items

Where a product contains natural materials, no two pieces may be exactly identical.

We reserve the right to correct typographical, pricing, product-description, or availability errors at any time.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer:

1. A suitable replacement;

2. A refund for the unavailable item; or

3. Another reasonable solution agreed upon by you and DivineDuas.
   

5. Orders

When you place an order through DivineDuas.ca, you are making an offer to purchase the products in your order.

After submitting your order, you should receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order where there is a legitimate reason, including:

• Product availability issues

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer information

• Shipping limitations

• Technical errors

• Unreasonable or unusually large quantities

• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

6. Pricing and Currency

Unless otherwise stated, prices displayed on DivineDuas.ca are in Canadian dollars (CAD).

Prices may change at any time without notice. However, the price displayed at the time you complete your purchase will apply to your order, subject to obvious pricing or technical errors.

Applicable sales taxes will be calculated and displayed at checkout where required.

Shipping charges, where applicable, will be displayed before you complete your purchase.

For international orders, additional customs duties, import taxes, brokerage fees, or other charges may apply. These charges are the responsibility of the customer unless otherwise stated.

7. Payment

We accept the payment methods made available through our website's checkout system.

Payment must be successfully authorized before an order can be processed.

DivineDuas does not directly store your complete credit-card information. Payment information may be processed by third-party payment providers used to complete your transaction.

You agree to provide accurate and current billing and payment information.

8. Shipping and Delivery

Most orders are shipped from Ontario, Canada.

Available shipping methods, estimated delivery times, and shipping charges will be displayed during checkout where applicable.

Delivery estimates are estimates only and are not guaranteed unless a guaranteed delivery service has specifically been purchased.

Shipping times may be affected by:

• Postal or courier delays

• Weather

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• Carrier disruptions

• International border delays

• Other circumstances outside DivineDuas' reasonable control

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to DivineDuas because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be resent.

9. International Orders, Customs and Import Fees

DivineDuas ships products to customers in Canada, the United States, and other destinations where shipping is available.

International customers are responsible for understanding and paying any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Tariffs

• Government charges

• Other destination-country fees

These charges are determined by the destination country and are outside DivineDuas' control.

DivineDuas cannot guarantee that an international shipment will be exempt from customs duties, taxes, tariffs, or other import charges.

Customers should check the import requirements of their country before placing an international order.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before an order enters processing or production.

Once an order has been processed, personalized, customized, or shipped, cancellation or modification may no longer be possible.

For personalized or customized products, production may begin shortly after an order is received. Therefore, cancellation requests must be made promptly.

11. Returns and Exchanges

Our return and exchange policy applies in addition to any rights you may have under applicable consumer protection legislation.

Unless otherwise stated on the product listing or our Returns Policy:

• Items must be returned in their original condition.

• Customers should contact DivineDuas before returning an item.

• Customers are responsible for return shipping costs where the return is due to a change of mind, incorrect selection, or other reason not caused by DivineDuas.

• Original shipping charges may not be refundable where permitted by law.

• Customized or personalized products may not be eligible for return unless the item arrives damaged, defective, or materially different from what was ordered.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be excluded under applicable law.

Please review our Returns and Refund Policy before placing your order.

12. Damaged, Defective, or Incorrect Orders

We want you to receive your DivineDuas order in excellent condition.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, we may request:

• Your order number

• A description of the problem

• Photographs of the item

• Photographs of the packaging

• Other information reasonably necessary to investigate the issue

Depending on the circumstances, DivineDuas may provide a replacement, refund, repair, or another appropriate resolution.

13. Personalized and Customized Products

Certain DivineDuas products may be personalized or customized according to information supplied by the customer.

Customers are responsible for carefully reviewing all personalization details before submitting an order.

This includes:

• Names

• Dates

• Spelling

• Arabic text

• English text

• Numbers

• Initials

• Other customer-provided information

DivineDuas is not responsible for errors resulting from incorrect information submitted by the customer.

Because personalized products are made specifically for the customer, they may not be eligible for cancellation, return, or exchange once production has begun, except where required by applicable law or where the product is defective or materially incorrect.

14. Religious and Educational Content

DivineDuas may publish Quranic verses, duas, Islamic educational information, Shia Islamic content, Ahlulbayt-related information, and other religious or educational material.

This content is provided for general informational and educational purposes.

Religious interpretations and scholarly opinions may differ between scholars, schools of thought, and Islamic traditions.

DivineDuas does not represent that all religious content published on the website constitutes formal religious rulings, legal advice, or authoritative religious scholarship.

Customers should consult qualified scholars for specific religious questions or matters requiring scholarly guidance.

15. Intellectual Property

All content appearing on DivineDuas.ca, including but not limited to:

• Product photographs

• Product designs

• Logos

• Branding

• Graphics

• Illustrations

• Original artwork

• Written content

• Product descriptions

• Website layouts

• Videos

• Digital materials

• Trademarks and trade names

is owned by DivineDuas or used with appropriate permission or licensing, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit DivineDuas content without prior written permission.

Purchasing a physical product from DivineDuas does not transfer ownership of the underlying artwork, design, copyright, trademark, or other intellectual-property rights.

16. User-Submitted Content

If you submit photographs, reviews, testimonials, comments, suggestions, or other content to DivineDuas, you represent that you have the right to provide that content.

You should not submit content that:

• Violates another person's intellectual-property rights;

• Contains unlawful or harmful material;

• Contains confidential personal information belonging to another person;

• Is misleading or fraudulent; or

• Violates applicable laws.

By submitting content, you grant DivineDuas permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable privacy laws and our Privacy Policy.

17. Website Use

You agree to use DivineDuas.ca only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to the website;

• Interfere with website security;

• Introduce malicious software or code;

• Scrape or copy website content for unauthorized commercial use;

• Use the website for fraudulent purposes;

• Impersonate another person or business;

• Attempt to disrupt website operations; or

• Use DivineDuas content in a way that infringes our rights or the rights of others.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect DivineDuas, our customers, or our website.

18. Third-Party Services and Links

DivineDuas.ca may use third-party services for functions such as:

• Payment processing

• Website analytics

• Email marketing

• Shipping

• Website hosting

• Advertising

• Social-media integration

Third-party services may have their own terms and privacy policies.

DivineDuas is not responsible for the policies, practices, availability, or content of third-party websites or services.

19. Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.

By using DivineDuas.ca, you acknowledge that you have reviewed our Privacy Policy.

Please do not submit unnecessary personal information through product reviews, comments, contact forms, or other public areas of the website.

20. Email Marketing and Communications

If you voluntarily subscribe to DivineDuas newsletters, promotions, updates, or other commercial communications, we may send you information about products, promotions, new collections, educational content, and other DivineDuas activities, subject to applicable law.

Commercial electronic messages will be sent in accordance with Canada's Anti-Spam Legislation (CASL), including applicable consent, identification, and unsubscribe requirements.

You may unsubscribe from promotional emails at any time using the unsubscribe mechanism included in the message.

Unsubscribing from promotional communications does not prevent us from sending transactional communications that are necessary to fulfill an order or provide requested services.

21. Promotions, Discounts and Coupon Codes

From time to time, DivineDuas may offer promotional codes, discounts, sales, free-shipping offers, or other promotions.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional codes must be entered at checkout.

• Promotions cannot be applied retroactively to previous orders.

• Promotions may have expiration dates or additional conditions.

• Some products may be excluded from promotions.

DivineDuas reserves the right to correct promotional or pricing errors and to modify or terminate promotions where permitted by law.

22. Disclaimer

DivineDuas makes reasonable efforts to maintain accurate and reliable website information. However, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;

• The website will always be error-free;

• Product information will never contain errors;

• Website content will always be current; or

• The website will be free from interruptions or technical issues.

Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot legally be excluded or limited under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, DivineDuas will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by applicable law.

Your statutory consumer rights remain unaffected.

24. Events Beyond Our Reasonable Control

DivineDuas will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters

• Severe weather

• Government actions

• Postal or courier disruptions

• Strikes

• Customs delays

• Internet or technology failures

• Power outages

• Public emergencies

• Transportation disruptions

• Other events outside our reasonable control

Where possible, we will communicate significant delays and take reasonable steps to minimize their impact.

25. Governing Law

These Terms and Conditions are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.

Where permitted by law, disputes relating to DivineDuas.ca or purchases made through the website will be subject to the applicable courts of Ontario.

Nothing in this section prevents a consumer from exercising rights available under applicable consumer-protection legislation.

26. Consumer Protection Rights

Nothing in these Terms and Conditions is intended to remove, restrict, or waive any rights or remedies that you may have under applicable consumer-protection legislation.

For Ontario customers, online purchases may be subject to the Ontario Consumer Protection Act, 2002 and its applicable regulations. Ontario's rules for Internet agreements include requirements concerning disclosure, acceptance, correction of errors, and providing customers with a copy of the agreement.

Where applicable law provides you with rights that conflict with these Terms, the applicable law will prevail.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

You should review these Terms periodically.

28. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

29. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Returns and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and DivineDuas regarding your use of DivineDuas.ca and purchases made through the website.

30. Contact DivineDuas

If you have questions about these Terms and Conditions, your order, a product, shipping, returns, or any other matter relating to DivineDuas, please contact us:

DivineDuas
Website: DivineDuas.ca
Email: divineduas@gmail.com
We will make reasonable efforts to respond to customer inquiries as promptly as possible.

Last Updated: September 9, 2026