Shipping Policy

Last Updated: September 9, 2026

At DivineDuas, we carefully prepare and package every order before sending it to you. This Shipping Policy explains how orders placed through DivineDuas.ca are processed, shipped, and delivered.

By placing an order through DivineDuas.ca, you acknowledge and agree to this Shipping Policy, subject to your rights under applicable consumer-protection legislation.

1. Where We Ship

DivineDuas ships orders from Ontario, Canada.

We currently offer shipping within:

• Canada

• United States

• Selected international destinations

Available destinations may vary depending on the product, shipping carrier, destination, and applicable customs or import restrictions.

If shipping is not available to your destination, this will generally be indicated during checkout.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on:

• Product availability

• Product type

• Order quantity

• Personalization or customization

• Seasonal demand

• Holidays

• Other circumstances affecting order preparation

Estimated processing information may be provided on the individual product listing or at checkout.

Personalized and customized products may require additional processing time.

Please note that processing time is separate from shipping/transit time.

For example, if an item requires 3–5 business days to prepare and the selected shipping service takes an estimated 3–7 business days, total delivery time may be approximately 6–12 business days.

3. Shipping Methods

Available shipping options and their associated costs will be displayed at checkout.

Depending on the destination and order, shipping may be provided through postal services, courier services, or other third-party delivery providers.

Shipping services may include tracking where available.

If tracking is provided, tracking information will generally be sent to the email address associated with your order once the shipment has been dispatched.

4. Delivery Estimates

Any delivery dates or transit times shown on DivineDuas.ca are estimates unless a guaranteed delivery service is specifically stated.

Delivery times can vary because of circumstances outside our control, including:

• Weather

• Postal delays

• Courier delays

• Customs processing

• Border delays

• Holidays

• Labour disruptions

• Transportation interruptions

• Incorrect or incomplete addresses

• Unexpected volume

• Other events beyond DivineDuas' reasonable control

A delayed shipment does not necessarily mean that the package has been lost.

5. Tracking Information

Where tracking is available, you will receive tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Once a package has been handed to the shipping carrier, delivery updates and estimated delivery dates are generally determined by that carrier.

DivineDuas will make reasonable efforts to assist customers with tracking issues.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

• Name

• Street address

• Apartment or unit number

• City

• Province/state

• Postal or ZIP code

• Country

If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the customer requests that the package be resent.

If a package is returned to DivineDuas and the customer does not wish to have it reshipped, any applicable refund will be handled according to our Returns & Refund Policy and applicable law.

7. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Around your property

• With household members

• With building management or reception, if applicable

• With neighbours where appropriate

• The carrier's delivery information

If you still cannot locate the package, contact DivineDuas so we can assist where possible.

We may contact the shipping carrier to investigate the shipment.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product and contact DivineDuas as soon as reasonably possible.

We may request photographs or other information needed to investigate the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

Your rights under applicable consumer-protection legislation are not affected by this policy.

9. International Shipping

International customers should understand that international shipments may be subject to customs clearance procedures.

Delivery may take longer than the estimated transit time because of customs processing.

DivineDuas cannot control the length of time a package remains with customs or another government authority.

10. Customs, Duties, Taxes and Tariffs

Customers receiving shipments outside Canada may be responsible for additional charges imposed by the destination country.

These may include:

• Customs duties

• Import taxes

• Tariffs

• Brokerage fees

• Handling charges

• Other government or carrier fees

These charges are determined by the destination country and/or carrier and are outside DivineDuas' control.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

DivineDuas does not guarantee that an international order will be exempt from customs duties, taxes, tariffs, or other import charges.

Customers are encouraged to research their country's import requirements before placing an international order.

11. Incorrect Customs Information

Customers must provide accurate information necessary for delivery.

DivineDuas will provide reasonable and accurate customs information based on the products being shipped.

We cannot be responsible for delays, additional charges, seizure, return, or other consequences resulting from customs requirements imposed by the destination country.

12. Shipping Delays Beyond Our Control

DivineDuas is not responsible for shipping delays caused by circumstances outside our reasonable control.

These circumstances may include:

• Severe weather

• Natural disasters

• Postal or courier disruptions

• Strikes or labour disruptions

• Customs delays

• Border closures

• Transportation disruptions

• Government restrictions

• Public emergencies

• Technical failures

• Other unforeseen circumstances

Where reasonably possible, we will assist customers in resolving shipping issues.

13. Questions About Shipping

If you have questions about your order or shipping, please contact us:

DivineDuas
Website: DivineDuas.ca
Email: divineduas@gmail.com

Please include your order number when contacting us about an existing order.

Related Policies

Please also review our:

• Terms & Conditions

• Returns & Refund Policy

• Privacy Policy

Last Updated: September 9, 2026